Refund policy
Returns & Refunds
Last updated: November 6, 2026
This policy describes MenoChic's voluntary return program. It does not limit any mandatory cancellation, refund, warranty, or other consumer rights that apply to your purchase.
Requesting a return
Contact sales@menochic.com within 30 calendar days after delivery to request an eligible return. Include your order number, the item, and the reason for the return. A request submitted within the 30-day period remains timely even if our response arrives later.
For a change-of-mind return, the item must be unused, unworn, unwashed, and in its original condition, with its original tags, accessories, and packaging where reasonably available. These condition requirements do not exclude claims for faulty, damaged, or incorrectly supplied goods.
Return instructions and address
Contact us before shipping your return. We will provide instructions to help identify and process it. Send the approved return within 14 calendar days after receiving those instructions, unless we agree otherwise or applicable law provides a longer period. A delay caused by us will not shorten your return period.
MenoChic
2248 W Morse Ave
Chicago, IL 60645
United States
Email: sales@menochic.com
Phone: +1 (872) 216-8862
Include your order number in the package and use a trackable service. Keep your dispatch receipt. Do not send returns to a different address printed on a supplier's package. Prior contact helps us process returns; it does not remove a statutory right to return goods.
Return costs
For a change-of-mind return, including a size or color preference change, you pay the return postage unless a different offer was expressly included with your order. We do not charge a restocking fee. If an item is damaged, defective, or incorrect because of our error, we will provide a prepaid return method or reimburse reasonable return postage agreed with us in advance, where a return is necessary.
Original delivery charges are generally not refundable for a change-of-mind return, except where required by law. We will not retroactively deduct a shipping charge from an order that qualified for free shipping. Where we are responsible for a faulty or incorrect item, we will refund the attributable original delivery charge as appropriate and as required by law.
Exceptions
Change-of-mind returns are not available for customized or personalized items, gift cards, or products clearly marked Final Sale before purchase. Sealed hygiene-sensitive items, such as cosmetics, intimate products, or piercing jewelry, are excluded once their protective seal has been broken. Unopened eligible items remain subject to the ordinary return conditions. Discounted items are not automatically Final Sale. None of these exceptions removes rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.
Damaged, defective, or incorrect items
Contact us promptly with the order number and a description of the problem. Photographs can help us assess the issue, but are not a substitute for any rights you have under applicable law. We will arrange an appropriate repair, replacement, or refund. We do not impose a 48-hour cutoff on statutory defect claims.
Refunds
We will review your return and notify you of the outcome. For an accepted return, we will initiate the refund to the original payment method within 10 business days after receiving the returned item, or sooner when required by law. We will explain any rejection or adjustment. Store credit is optional and will not replace a monetary refund without your agreement.
Your bank or payment provider may require additional time to post the refund. Contact us if you have not received a refund confirmation within the stated period. For cancellations of unshipped goods, refunds will be made promptly within the applicable legal deadline; the return-inspection timeframe does not extend that deadline.
Exchanges
Contact us to discuss an exchange. Availability is not guaranteed. We may arrange an approved return and a separate replacement order rather than a direct exchange. Any additional charge will be disclosed before you agree.
Cancellations and order changes
Email us as soon as possible after placing an order. We will honor a cancellation request received before the order has entered fulfillment. Once fulfillment or shipment has begun, an ordinary change-of-mind cancellation may no longer be possible, and the return process may apply. This does not limit mandatory cancellation rights, including rights arising when goods cannot be shipped on time.
Applicable rights and policy changes
Mandatory consumer protections take priority over conflicting terms in this policy. We will not apply a later policy change to reduce the rights or return terms that applied when your order was accepted. Refer to the Shipping Policy for delivery and delay information.